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Booking & cancellation

Fair terms. Plain English.

Everything you need to know about booking at Beverley Road, New Malden KT3 4AW. Short, fair and straightforward.

Nick Monczakowski

Nick Monczakowski 4.9 from 74 Google reviews · 13+ years

Treatment room at Supreme Sports Therapy, New Malden
48 hoursnotice to cancel or change
At a glance

The short version.

48 hrsnotice to cancel or rearrange
Full feefor late cancellations or missed sessions
6 weeksto use a package from purchase
18+adults only
Cancelling

48 hours' notice, please.

Give 48 hours' notice

Please give at least 48 hours' notice to cancel, rearrange or make changes. It keeps things fair and lets someone else have the slot.

Late cancellations

Cancelling or rearranging with less than 48 hours' notice, or missing an appointment without contact, is charged at the full session rate.

Something unexpected?

Message Nick as soon as you can. WhatsApp is fastest. The sooner he knows, the more likely he can find a solution.

Your session

What to wear. What to expect.

Dress comfortably

Wear something comfortable and loose. You only undress to your level of comfort and you're covered with towels throughout. Underwear stays on and sports shorts are perfect.

Lying face down

If treatment focuses on your back, you're welcome to unclip or remove your bra for access, but only if you're comfortable doing so.

Afterwards

Some soreness or tiredness for a day or two is normal, especially after a first session. Drink plenty of water. Most people feel noticeably better within a day.

Paying

Cash or bank transfer.

How to pay

Cash or bank transfer at the end of your session.

Insurance receipts

A detailed receipt is available on request if you want to claim from your health insurer.

Prices

First session £80, then £100 for 60 minutes or £150 for 90 minutes. All rates →

Packages

Packages: the terms.

How they work

Blocks of 3 or 5 sessions at a lower price per session, in 60 or 90 minutes, paid in full before the first session.

Valid for 6 weeks

Packages are valid for 6 weeks from the date of purchase. Unused sessions after 6 weeks expire.

Non-refundable

Packages can't be refunded, so if you're unsure, ask Nick first. He'll tell you honestly whether one makes sense.

Who I treat

Adults, 18 and over.

Adults only

Treatment is for adults aged 18 and over.

Pregnancy

Pregnancy massage isn't currently offered.

Medical conditions

If you have a medical condition or concern, message Nick before booking so he can advise whether treatment is right for you.

Book

Ready to book?

  • £80 first session, assessment included
  • Mon–Fri 11am–7pm
  • Near New Malden station · free street parking
  • Personal reply from Nick, usually same day
“He is very friendly and explains the issues, its causes and how to improve them very clearly.”
Sara
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After-work slots are the most asked for, so they go first.

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Prefer to talk? Call 07517 335 358

Simple terms. Good treatment.

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